FAQs

Please be at the designated boarding area 15 minutes before departure. Get boarding pass at counter.

After booking, you will receive a reservation confirmation email. You can refer to the details of your upcoming trip there.

BENEFITS

• A. Accidental Death or Total Permanent Disablement
  • 1) Loss of both hands or both feet or sight of both eyes
  • 2) Loss of one hand and one foot
  • 3) Loss of either hand or foot and sight of one eye
  • 4) Loss of either hand or foot
  • 5) Loss of sight of one eye
• B. Medical Expenses (due to Accidental Causes only)
• C. Loss of Luggage:
  To provide coverage for Loss or Damage to Personal Luggage & Personal Effects** during a scheduled journey in the event of:
  (**exclude Jewelry, Laptop, Camera, Cash, IPAD, All types of Hand/Smartphone)
  • a) Accident
  • b) Theft

COVERAGE

Provides cover for Bodily Injury caused solely & directly by Accidental Violent

External & Visible means during a declared trip within West Malaysia

Commences once the passenger has boarded the express bus for the duration of the trip and expires once the passenger disembarks from the bus at the final scheduled destination

- - - - -

*Please note that above is only a summary of cover. For full details, please refer to the actual policy documents which will be given once the coverage is confirmed.

For online bookings via transnasional.com.my

• Credit/Debit card
• Wallet
• FPX

At ticket counters

• Cash
• TnG E-wallet
• QR payment
  (Applied to Transnasional and Plusliner official ticket counters, including: KL Sentral, Hentian Duta, Teluk Intan, Mersing, Kota Bharu)

Tickets sold are not refundable.

For customer-initiated-cancellation:

The cancellation fee is 100% for all tickets purchased. We advise that you request for a reschedule instead.

Please note that:

• Reschedule charge may incur, according to the respective bus operator's regulation.
• The reschedule is subjected to the seat availability and reschedule policy of the bus operator.

For bus-operator-initiated cancellation:

We will make every effort to notify you promptly. Any refund or alternative arrangements will be governed following the bus operator's policy.

You can bring small baggages on board and store the bigger luggage in the trunk. For luggages above 8kg or exceeding 2 pieces, an additional charges of RM8 will be imposed.

No pet or item(s) with strong smell are allowed in the bus.

Please be at the designated boarding area 15 minutes before departure. Get boarding pass at counter.