How can we assist you?

Our customers supports are always willing to help. But perhaps you can find the answers for your concerns faster right here!

What are available payment methods?

For online bookings via transnasional.com.my
- Credit/Debit card
- Wallet
- FPX

At ticket counters
- Cash
- TnG E-wallet
- QR payment
(Applied to Transnasional and Plusliner official ticket counters, including: KL Sentral, Hentian Duta, Teluk Intan, Mersing, Kota Bharu)

Where can I find my reservation details?

After booking, you will receive a reservation confirmation email. You can find every detail in that email.

What should I do on the departure date?

Please be at the designated boarding area 15 minutes before departure. Get boarding pass at counter.

How can I get the refund?

Ticket sold is not refundable.

How can I cancel my ticket?

Ticket sold cannot be canceled. However, you can request for a change in departure date and time. If you wish to change your ticket(s), please make sure to reach out to us at least 24 hours prior to departure time.
*Reschedule charge may incurred, following bus operator's regulation.
*The changeability is subjected to the availability and policies of the bus operator

What does the insurance cover on a bus ticket with Transnasional, Plusliner?

A. LMS INSURANCE BENEFITS
Benefits & Sum Insurance Payable per Fare Paying Passengers

  • Accidental death or total permanent disablement - RM 25,000.00
  • Loss of both hands or both feet or sight of both eyes - RM 25,000.00
  • Loss of one hand and one foot - RM 25,000.00
  • Loss of either hand or foot and sight of one eye - RM 25,000.00
  • Loss of either hand or foot - RM 25,000.00
  • Loss of sight of one eye - RM 25,000.00
  • Medical expenses (due to accidental causes only) - RM 750.00
  • Loss of luggage:-To provide coverage for loss or damage to personal luggage & personal effects** during a scheduled journey in the event of: (**exclude jewellery, laptop, camera, cash, iPad, all types of hand/smart phone)
    (1) Accident - RM 500
    (2) Theft - RM 500

B. SUPPORTING DOCUMENTS REQUIRED FOR INSURANCE CLAIMS

  • Death by accident:
    (a) Original ticket
    (b) Police report/copy of police report
    (c) Claim form
  • Permanent disabilities/treatment expenditure caused by accident:
    (a) Original ticket
    (b) Police report/copy of police report
    (c) Copy of medical treatment report
    (d) Claim form
  • Baggage loss due to accident or theft
    (a) Original ticket
    (b) Police report/copy of police report

Are pets allowed on the bus?

No pet or item(s) with strong smell in the bus.

What is the baggage's limitation?

You can bring small baggages on board, and keep the luggage in the trunk. However, additional charges of RM8 will be imposed to any luggages more than 8kg or more than 2 pieces.